Returns & Exchanges
Turn Returns Into Revenue.
Stop losing margin to clunky return processes. Offer a premium self-service portal that encourages exchanges and collects balance payments seamlessly.
Self-Service Portal
Customers look up their order with email/zip and select items to return.
Policy Enforcement
Automatically block returns outside your 30-day window or for final-sale items.
Smart Exchanges
Suggest variant swaps (e.g., ring size up) or store credit with a bonus.
Balance Collection
If exchanging for a more expensive item, natively collect the difference at checkout.
No Third-Party Apps
Built natively, not bolted on.
Most platforms force you to pay $200+/month for an app just to handle returns. You-Own builds this natively into the core OMS, meaning returns flow seamlessly back into inventory and refund accounting is perfectly accurate.
- Auto-generate and email return shipping labels
- Track return package status in the OMS
- Trigger refunds upon scan or upon warehouse receipt
Return or Exchange Items
Order #1042
Solitaire Ring - 14k Gold
Size 6
Exchange for Size 6.5